Booking Terms and Conditions
These booking terms and conditions are applicable ONLY to Flights,
Tailor Made or Package Holidays.
Broadway Travel Services (Wimbledon) Ltd (Company number 472065) is an
ABTA retail travel agent and as such acts as an intermediary in all holiday/flight
transactions. The registered address of Broadway Travel Limited is Unit
1, Finway, Dallow Road, Luton, LU1 1WE
Broadway Travel Services (Wimbledon) Ltd act as agents only for the relevant
supplier/tour operator shown on your documents (together with their ATOL
number and booking reference locator where applicable). All terms and
conditions of these principals will apply and are available upon request.
Errors and Omissions
We take reasonable steps to ensure that any information, photographs,
or any other details about the flights, accommodation arrangements or
accommodation featured on the website is accurate. Whilst every effort
is made to ensure the accuracy of all information and prices displayed
on this Site, regrettably errors do occasionally occur. In the event that
an incorrect price has been entered in error, any booking made based on
such incorrect price will not be valid. You will be advised of the mistake
at the earliest opportunity and you will then have the option either to
pay the correct price for the travel arrangements or to cancel and receive
a full refund of any monies you may already have paid. We make no warranties
or promises as to the availability or suitability of any accommodation
advertised. We reserve the right to change or vary the price, flight,
accommodation, or any other arrangements featured on our website at any
time without notice. You agree that it is your responsibility to ensure
that all the details of your chosen accommodation are confirmed with us
at the time of booking.
Payments
We accept all major credit and debit cards. There is a charge of £1 for
any bookings made using a debit card or switch card, a charge of 2.5%
for any bookings made using a credit card and a charge of 2.5% for any
bookings made using American Express.
Additional Charges
Please note that all additional charges are included in the total cost.
Additional charges include airport taxes, fuel supplement, security fee
and where applicable (when your flight is with a low cost airline) a card
booking fee.
City Taxes
Please note that City Taxes are not included but do apply in most tourist cities and you will be advised of these at the time of booking. If you have booked online or have a question regarding City Taxes please contact us on 0871 716 1004.
Your Obligations
Please ensure that ALL documentation is thoroughly read and understood.
It is your responsibility to inform us of any discrepancies. Please note
some suppliers may charge for amendments and unfortunately in these circumstances
the client will be responsible for any additional charges. Please ensure
that you arrive in good time for your departure, we cannot be held responsible
for your failure to do so.
Baggage
Hand Baggage is included Free of charge. There is no Hold Baggage included in your holiday cost unless otherwise
stated. If you would like to add Baggage to your reservation please contact us on 0871
716 1004.
Transfers
There are no transfers included in your holiday cost unless otherwise
stated. On arrival at your destination you will normally find taxis just
outside the terminal building. To avoid getting overcharged it is advisable
to agree a cost before you take the journey. If you would like to add Transfers to your reservation please contact us on 0871
716 1004.
Inflight Meals
Please note inflight meals are not included in the price stated (apart
from if your flights have been booked with Virgin and BA.com), however
they are available at an additional cost. If you would like to add Meals
to your reservation please contact us on 0871
716 1004.
All Inclusive
Please be advised that all inclusive starts at 12 noon on your day of
arrival and ends at 12 noon on the day of your departure. If you have
booked late night flights and you miss any meals on the first day they
will not be offered to you on the day of your departure.
Accommodation Rating
Please be advised that all accommodation ratings are given by the respective supplier and may not be the official rating.
Requests
We will try to meet any special requests made of us, but cannot guarantee
anything.
Travellers under 18
The person signing the booking form/completing the booking on-line accepts
responsibility for paying for all the people on the booking. They are
also responsible for keeping everyone in the party informed of the booking
details. You must be at least 18 years old to make a booking with us.
The first named person travelling on the booking must be at least 18,
if all people travelling in your party are under 18 you need to provide
a letter of consent from your parent or guardian, please either email
this letter to salessupport@broadwaytravel.com or send to: Customer Service, Broadway Travel, Unit 1, Finway, Dallow
Road, Luton, LU1 1WE. Not all airlines will allow unaccompanied minors
to travel, please double check with our reservations staff before booking
your flights.
Insurance
We must insist that it is a requirement that you are adequately insured
for the holiday you have booked. Therefore if you have not taken insurance
offered by Broadway Travel Services (Wimbledon) Ltd, then we will be grateful
if you could advise us of our own arrangements. The information required
has to include the name of the policy, the policy number and the emergency
contact number. If you have arranged your insurance with Broadway Travel
Services (Wimbledon) Ltd, then you will find a separate cover document,
it is recommended that you take this with you. In the unlikely event that
emergency assistance is required you will find the telephone number on
the insurance document.
Car Hire
Please note that if you are hiring a car then you will need to supply
a credit card as security when you collect the card. No money will be
taken from the card without your consent (all details will be covered
when you sign your agreements before taking the car). In most destinations
you need to be over 21 to hire/drive a car, it is always best to double
check the age limit before booking. If you are hiring a car in America
further local taxes will be charged if you are under the age of 25, for
extra charges please contact one of our travel consultants.
Car Parking
If you have arranged to park a car at a pre-booked car park please ensure
that you know which car park that you are to use. Please bear in mind
that some airport car parks may involve a coach transfer. Please allow
time for this.
Ticket on Departure
If you are collecting documentation from the airport, this will normally
ONLY be your flight tickets. Please ensure that you have any other vouchers
or insurance documents either posted or faxed to you before you depart.
Visa / Vaccinations
Certain countries require a visa permit for entry. Further information
can be obtained from the embassy representing your destination. Where
required, we recommend that all passengers have the correct vaccinations
prior to travel. Always consult your doctor.
Please note: The U.S department of immigration has recently changed some
of the rules for visitors entering the U.S.A, please contact us for more
information, especially if you have a criminal record.
Flight Times and Tickets
All departure and arrival timings are given using the 24 hour system.
Your flight tickets will state the most up to date flight time information,
so please read them very carefully and ensure that you allow sufficient
time to arrive at the airport, normally 2 hours before departure. Tour
operators make it a responsibility of the traveller to re-confirm their
homeward flight at least 48 hours before departure.
Force Majeure
Except where otherwise expressly stated in these Booking Conditions we
regret we cannot accept any liability or pay compensation where the performance
of our contractual obligations is prevented or affected by circumstances
and events include war, threat of war, riots, civil strife, or terrorist
activity, industrial disputes, natural or nuclear disaster, fire, technical
problems with aircraft or transport, closure or congestion of airports
or ports, bad weather, epidemics or health risks, insolvency of airlines
and similar events beyond our control.
Flight Pricing Policy
The price of your travel arrangements is subject to surcharges on the
following items for increases in transpiration costs e.g. fuel, scheduled
airfares and any other airline surcharges which are part of the contract
between airlines (and there agents) and the tour operator/ organiser.
Government action such as increases in VAT or any other Government imposed
increases, currency in relation to adverse exchange rate variations.
If the surcharge amounts to more than 10% of the holiday price, you will
be entitled to cancel your holiday with a full refund of all monies paid
for the holiday. Should you decide to cancel because of this you must
exercise your right to do so within 14 days from the issue date printed
on the invoice.
Cancellations / Amendments
All confirmed bookings are subject to cancellation charges on a sliding
scale. However there is 100% cancellation charge applicable if you have
booked a flight either using a low cost airline or a scheduled airline.
Please call for exact charges. If you wish to cancel your holiday we require
written confirmation from the lead passenger, once we receive this we
can begin the cancellation process. It is in your best interest to advise
us as soon as possible to avoid heavier cancellation/amendment charges.
Some amendments are treated as cancellations and we suggest that you contact
Broadway Travel Services (Wimbledon) Ltd as soon as possible. (N.B Please
note some holiday arrangements are non-refundable and non-changeable e.g.
scheduled airfares.)
Cancellation Charges - Accommodation
56 Days before travel – 25%
55 – 28 Days before travel – 60%
27-15 Days before travel – 80%
14 – 8 Days before travel – 90%
7 Days of Less – 100%
Call Recording
To ensure that we carry out your instructions accurately, to help improve our service and in the interest of security, we may monitor and/or record: your telephone calls and customer transactions and activities on our website. All recordings are and shall remain our sole property.
Further Information
The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on the internet using the address http://www.fco.gov.uk
Alternatively you can contact ABTA Information department on 0207 6372 444 (calls charged at 50p/minute minimum)