Grand Palladium Kantenah Resort & Spa

Mexico, Cancun Area, Akumal
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General description:
The hotel Grand Palladium Kantenah Resort & Spa is located in the vicinity of a sandy beach. At the beach, there are sun loungers and sun umbrellas free of charge. The town Cancun Airport is around 90 km away (Playa del Carmen around 30 km). For mobility there is a car rental company and a motorcycle rental. The airport (CUN) is located in the immediate vicinity.

Hygiene and safety measures
In order to protect the health of the guests, the following hygiene and protective measures are taken in the hotel: Compliance of the WHO recommendations and local laws, trained and equipped staff with hygiene and protection measures, safe access with sanitary controls to suppliers and employees, staff replacement policy, adapted capacities and flows in common areas to ensure social distancing, hand sanitizer available in all areas, intense cleaning and disinfection protocols for all areas, in-house medical services, luggage transportation by the staff (incl. luggage disinfection), protective screens at the reception, non-contact in-house information, disinfection carpets at main door, elevator occupancy control measures, room service included (All Inclusive), self-catering options, restaurant space adapted to ensure social distancing, minimum 2m distance between tables at restaurants, controlled access restaurant (reservation only), controlled access bar (limited entry), buffet alternatives (Show-Cooking), intensification control in chlorination levels and disinfection protocols for pools, minimum 2m between sun beds, masks available for guests, guest infection policy, temperature control measures for guests, clean and sanitized rooms, intensification of disinfection / cleaning protocols, daily room disinfection, 24h time between check-out and check-in, new air treatments (air purifiers), individual amenities, individual wrapped towels, daily change of towels, ensured social distancing at Kids Club, hygiene protocols and control access at Kids Club (reservation only), adapted activities at Kids Club, reduced groups, controlled access at Spa and wellness (reservation only), enhanced hygiene protocols ensured at Spa and Wellness, adapted Spa and Wellness relax areas as well as adapted Spa / Wellness treatments. The hotel has already been awarded a local seal of approval for extensive protective measures after appropriate testing.

Amenities:
Recently renovated in 2012, the beach hotel consists of a main building and 15 adjoining buildings, and has 422 rooms in total. It offers its guests a reception (check-in from 15:00, check-out until 12:00), a lobby with bar, air conditioning, coiffeur, kiosk, a mini market, various other shops, discotheque, theater, a free parking area and a money changing facility. For the meals, there are 14 restaurants and a snack bar. In a total 21 bars, you can relax in good company. WiFi is available for free. Room service, laundry / ironing service and medical service are available for a fee. For the concierge service the hotel charges a fee (where applicable).

Pool:
In the outdoor area of the hotel you will find 6 salt / fresh water pools with a children´s pool. Here, there are sun umbrellas and sun loungers for free available. A bar at the pool offers guests refreshing beverages.

Meals:
Breakfast from the buffet. All inclusive: breakfast, lunch and dinner.

Sport and Leisure:
Sports and entertainment: Tennis (where applicable, for a fee), billiards (where applicable, for a fee), darts (where applicable, for a fee), table tennis (where applicable, for a fee), fitness and aerobics. Bicycle rental. Spa area with sun terrace, sauna, whirlpool, steam bath and massages available for a fee. Entertainment for adults: activity programme with evening shows. Child supervision: mini club for children (from 4 - 18 years) and babysitting (for a fee). Gaming Room.

Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English and Spanish. Accepted methods of payment: Visa and American Express. Some services and facilities might be closed or offered with restrictions due to COVID19 Prevention measurement. Changes can be applied without previous notice.

Double JuniorSuite (GardenView):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Double JuniorSuite (GardenView, TypeC):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Double JuniorSuite (GardenView, TypeD):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

SingleUse JuniorSuite (GardenView):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Triple JuniorSuite (GardenView):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Triple JuniorSuite (GardenView, TypeC):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Double Deluxe Room (GardenView):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Double Deluxe Room (GardenView, TypeC):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Double Deluxe Room (GardenView, TypeD):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

SingleUse Deluxe Room (GardenView):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Triple Deluxe Room (GardenView):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

Double Romantic Villa (SeaSide):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.

SingleUse Romantic Villa (SeaSide):
With baby cot (for free), tiled floor, balcony, kettle (where applicable, for a fee), minibar (where applicable, for a fee), internet (where applicable, for a fee) and safe (where applicable, for a fee) as well as centrally controlled air conditioning. Bathroom with bathtub and shower.


ERRATA:
Tax Payable Locally - Currency:USD; Fee Amount:4; charge cycle:per Room per Night; type:eco tax
Mandatory Charges - Currency:USD; Extra Types:Resort Fee; Fee Amount:100; charge cycle:per Person
Seasonal Facilities - Comment:(“Room Service 24Hrs *Service Fee $17 USD, applying Since January, 1st.

INCIDENTS:
Renovations - General - Comment:a room-refurbishing to 288 rooms and modifying 132 rooms to fulfill the Family Selection standards Last check out date for will be April 15th , 2023, and the first check in of the new Kantenah will begin December 15th, 2023. Any existing reservation wi; Consequence:Closed; Duration of the incident from N/A to 2023-12-15; Effective Date2023-04-15T00:00:00; Solution:None

Facilities View all

Room Service
Restaurant
Bar
Parking
Water Slide
Kids Club
Kids Playground
Baby Sitting Service
Spa
Fitness Centre

Resort Essential Information

Mexican peso Currency Mexican peso
Spanish Language Spanish
GMT-05:00 Time Zone GMT-05:00
10h 10m Avg. Flight Time 10h 10m
December-April Peak Travel December-April
£2.20 Price of a pint £2.20
Cancun Weather
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  • Low deposit options
  • Trading since 1948
  • ABTA & ATOL protected
020 3368 6221
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