General description:
Approx. 100 m from private sandy beach is located the hotel Grand Palladium White Sand Resort & Spa , linked by a free shuttle service. At the beach are sun loungers and sun umbrellas free of charge. The tourist centre is about 30 km away. The town Cancun Airport is around 90 km away (Playa del Carmen around 30 km). The nearest shopping facilities are located approx. 30 km from the hotel. For mobility there is a car rental company and a motorcycle rental. For medical treatment in emergencies there is a hospital around 10 km away. The airport (TQO) is approx. 70 km away. The hotel and airport are linked by a shuttle (for a fee). Another airport (CUN) is located approx. 76 km away.

Amenities:
The spa hotel has 264 rooms, and spread over one main building and 7 adjoining buildings. It offers its guests a reception (check-in from 15:00, check-out until 12:00), a lobby with bar, air conditioning, a safe (for free), coiffeur, kiosk, various other shops, discotheque, theater, a free parking area and a money changing facility. For the meals, there are 14 restaurants (air-conditioned) and a snack bar. In a total 21 bars, you can relax in good company. WiFi is available for free. For guests with physical disabilities the hotel has a barrier-free access and a wheelchair accessible lift. Room cleaning is free of charge. Room service, laundry / ironing service and medical service are available for a fee. For the concierge service the hotel charges a fee (where applicable).

Pool:
In the outdoor area of the hotel you will find 6 fresh water pools with a children´s pool. Here, there are sun umbrellas and sun loungers for free available. A bar at the pool offers guests refreshing beverages.

Meals:
Breakfast from the buffet. All inclusive: breakfast, lunch and dinner. Breakfast and lunch only in selected restaurants or bars. Children`s menus are also available. Small snacks (00:00 - 23:59), Welcome Drink, one meal in the a la carte restaurant, free internet and 24 h service. Earlier check in and later check out possible (according to occupancy / availability).

Sport and Leisure:
Sports and entertainment: Tennis (for free, approx. 10 km away), billiards (where applicable, for a fee), darts (where applicable, for a fee), table tennis (where applicable, for a fee), mini golf, football, basketball, fitness, volleyball, beach volleyball, aerobics, yoga and pilates. At the beach different watersport types such as water skiing are available (partly from local providers). A golf course is approx. 10 km from the hotel. Bicycle rental. Spa area, sauna, whirlpool and massages available for a fee. Entertainment for adults: activity programme with evening shows. Child supervision: mini club for children (from 4 - 18 years) and babysitting (for a fee). Gaming Room.

Additional information:
Additional fees may apply for certain facilities, amenities or activities. Some services depend on the local climatic conditions and the season. Languages spoken: English, German, French and Spanish. Accepted methods of payment: American Express, Euro / MasterCard and Visa. The hotel is especially popular with honeymooners.

Double Romantic Bungalow (LakeView):
With kettle (where applicable, for a fee). Bathroom with bathtub.

SingleUse Romantic Bungalow (LakeView):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Double JuniorSuite (GardenView):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Double JuniorSuite (GardenView, Best-Price):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Double JuniorSuite (GardenView, TypeC):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Double JuniorSuite (GardenView, TypeD):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Double JuniorSuite (SeaSide):
With kettle (where applicable, for a fee). Bathroom with bathtub.

SingleUse JuniorSuite (GardenView):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Triple JuniorSuite (GardenView):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Triple JuniorSuite (GardenView, TypeC):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Double Suite (GardenView):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Double Suite (GardenView, TypeC):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Double Suite (GardenView, TypeD):
With kettle (where applicable, for a fee). Bathroom with bathtub.

SingleUse Suite (GardenView):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Triple Suite (GardenView):
With kettle (where applicable, for a fee). Bathroom with bathtub.

Triple Suite (GardenView, TypeC):
With kettle (where applicable, for a fee). Bathroom with bathtub.


ERRATA:
Tax Payable Locally - Currency:USD; Duration of the incident from N/A to 2030-12-31; Effective Date2020-01-01T00:00:00; Fee Amount:4; charge cycle:per Room per Night; type:eco tax
Mandatory Charges - Currency:USD; Extra Types:Resort Fee; Fee Amount:100; charge cycle:per Person
Seasonal Facilities - Comment:(“Room Service 24Hrs *Service Fee $17 USD, applying Since January, 1st.
Customer Information - Comment:The resort in Riviera Maya will implement refurbishment works in gradual and phased manner through two phases. The first one from April 8th 2024 to September 1st 2024 while the second phase begins on September 1st to January 31st, 2025; Type:AC

INCIDENTS:
Renovations - Rooms - Comment:The villa 54, 55 and 56 and the Romance Bungalow by the lake category temporary closed due to renovations works; Consequence:Closed; Duration of the incident from N/A to 2025-01-31; Effective Date2024-09-01T00:00:00
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  • Low deposit options
  • Trading since 1948
  • ABTA & ATOL protected
020 3368 6221
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