The hotel features 290 accommodation units. A lobby and a reception are available to guests. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. The hotel offers a range of amenities for a comfortable stay, including entertainment and gastronomic options such as a restaurant, a dining area, a cafe and a pool bar. Guests can visit the supermarket to purchase daily necessities. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. Additional features of the hotel include a newspaper stand and a TV room. Facilities include a hairdressing salon. A shuttle service is offered. In addition, a conference room and a fax machine are also available.

Hotel Puerto Palace features an outdoor pool (heated in winter), a natural pool with waterfall, a children’s pool plus a naturist roof solarium with pool and jacuzzi. Other facilities include a gym, tennis court, mini golf, volley. Some services (gym, tennis) are offered for a fee.