Laptops and other work items on a shared office desk

Careers

at Broadway Travel

We’ve come a long way since 1948. What started as a small independent travel business is now one of the UK’s leading travel agents - and while a lot has changed, our commitment hasn’t - we’re here to be the very best at what we do. In 2023, we celebrated 75 years in business. From high street rail tickets to booking holidays at the click of a button, we’ve evolved with the times - and we’re just as excited about the future. Last year alone, we helped over half a million customers get away on holiday. Today, we offer everything from beach escapes and city breaks to cruises and long-haul adventures, all backed by a team passionate about finding great value and unforgettable experiences. At the heart of it all are our people - and we’re always looking for brilliant new talent to join our journey.

Check out our LinkedIn page for details of any vacancies.

Our teams

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Sales team

We like to think the holiday starts the moment our customers get in touch and our Sales Team make sure it’s off to a great start. They’re not just a friendly voice on the other end of the line; they’re experts who listen, guide and share their first-hand travel knowledge to help customers find the perfect trip. With experience across everything from beach escapes and city breaks to cruises and long-haul adventures, there’s always a specialist ready to help. It’s a fast-paced, target-driven environment where no two days are the same - but that’s all part of the fun. If you’re passionate about travel, love talking to people and enjoy working towards goals, a role as a Travel Sales Consultant could be right up your street.

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Call centre worker

Customer Services team

Our Customer Services team play a vital role in making sure every customer feels supported from the moment they book right through to when they return home. Holidays are all about getting away from it all, but there are times when even the best-laid plans don’t go quite right. That’s when our team step in to help put things back on track. Whether it’s answering questions, resolving issues, or supporting customers over the phone or by email, they’re there every step of the way. If you’re a people person, this is the role for you - it’s a chance to make a real difference and ensure our customers feel truly looked after throughout their journey.

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Marketing team

Our Marketing Team bring our unbeatable deals to life - whether that’s through engaging emails, eye-catching social media or print campaigns. Blending creativity with data and insight, they make sure the right offers reach the right people at the right time. Always tuned into what’s trending and what customers are dreaming of, they play a key role in growing our brand and keeping that holiday feeling front and centre. It’s a fast-paced, ideas-driven team where no two days are the same - and there’s always another great getaway to shout about.

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Product team

It’s our Product team who are the brains behind the holidays we sell. They’re always on the lookout for the best hotels and destinations, creating a range that’s as exciting as it is competitive. From negotiating great rates to spotting the next big travel trend, they make sure our customers have access to unforgettable trips at unbeatable value. Working closely with trusted partners, they bring together a collection of holidays that offers real choice - and plenty of reasons to book. It’s a fast-moving, detail-driven team where commercial thinking meets a genuine passion for travel.

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Finance & Commerical team

Our Finance & Commercial team are at the heart of how we run and grow the business. They make sure everything adds up - managing budgets, forecasting performance and supporting the commercial decisions that help drive the company forward. From analysing trends and spotting opportunities to ensuring we’re delivering great value for customers and strong results for the business, they play a key role in our ongoing success. It’s a team where accuracy meets insight and where attention to detail really matters. Working closely with teams across the business, they help shape strategy, support growth and keep everything on track behind the scenes.

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Digital team office meeting with Kanban board

IT & Digital team

Our IT & Digital team keep everything running smoothly behind the scenes, making sure our systems and platforms work seamlessly for both our customers and our colleagues. From maintaining our website and booking systems to improving digital experiences and driving innovation, they play a key role in how we operate every day. It’s a fast-paced, ever-evolving environment where problem-solving, creativity and technical know-how come together. Whether they’re supporting day-to-day operations or delivering exciting new digital improvements, the team are always looking for smarter, better ways to connect people with their perfect holiday.

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Company benefits

As well as the usual things like a competitive salary and a pension plan, we offer a range of benefits to give you flexibility, support your career growth and look after you both in and outside of work.

  • 25 days leave + bank holidays
  • Flexible working hours & hybrid working
  • A bonus day off on your birthday
  • Career & personal development
  • Extra days leave for long service
  • Generous discounts on holidays, flights & travel extras
  • Health care cover including medical, dental & optical
  • Online discounts for shopping, entertainment & more
  • Holiday discounts for family & friends
  • Work from anywhere - up to 30 days per year

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